Exam 1 Study Guide - BA 304 EXAM 1 CHAPTER 1: THE MANAGER...

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BA 304 EXAM 1 CHAPTER 1: THE MANAGER MANAGEMENT: (defn 1) process of working with people to achieve organizational goals (defn 2) process of administering and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization Good managers are both effective & efficient EFFECTIVENESS: the degree to which goals are achieved; doing the right things EFFECTIVE: to actually achieve organizational goals EFFICIENT: achieve goals with optimum utilization of resources Historical Perspective of Management 1. Bureaucracy is the key to efficiency 2. People are to be used and controlled 3. Internal Focus 4. Communication and technology used to control people 5. Management by command Modern Perspective of Management 1. Flexible and involved people are the key to success 2. Emphasis on collaboration and teams 3. External Focus 4. Communication and technology used to inform and empower people 5. Management by learning (from mistakes) The Contemporary Manager 1. Acts as an internal consultant 2. Engages in continuous learning (up to date with the news) 3. Uses formal and informal communication channels 4. Creates and uses networks to share information and make decisions 5. Delegates and expects results Major Functions of Management
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1. PLANNING: process of determining the organization’s desired future position and deciding how to best get there 2. ORGANIZING: process of designing jobs, grouping jobs into manageable units, and establishing authority among jobs 3. LEADING: process of motivating members to work together toward the attainment of the organization’s goals 4. CONTROLLING: process of monitoring and correcting the actions of the organization and its people to keep them headed toward their goals Mintzberg “Managerial Roles” 1. INTERPERSONAL: role of a manager that involves relationships with organizational members and other constituents. a. FIGUREHEAD: certain duties that are ceremonial in nature. Ex) Appear at community functions, attend social events or host luncheons for important customers b. LEADER: work with and through their employees to ensure that the organization’s goals are met c. LIASON: coordinate the activities between individuals and work groups within the organization and develop favorable relationships with outside constituents (Bridge to outside) 2. INFORMATIONAL: the manager’s responsibility for gather and disseminating information to the stakeholders of the organization a. MONITOR: continually scan the internal and external environments of their organizations for useful information. Also, identify potential opportunities and threats for their work groups and organizations b. DISSEMINATOR: share and distribute much of the information they receive as information monitors. Managers must ensure that their employees have the information necessary to perform their duties efficiently and effectively.
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This note was uploaded on 09/16/2009 for the course B A 301 taught by Professor Gray,garyjosephwoolridge,joseph during the Fall '07 term at Pennsylvania State University, University Park.

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Exam 1 Study Guide - BA 304 EXAM 1 CHAPTER 1: THE MANAGER...

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