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Unformatted text preview: Understanding Work Teams
MGT 325 Chapter 10 Why Have Teams Become So Popular? Teams typically outperform individuals. Teams use employee talents better. Teams are more flexible and responsive to changes in the environment. Teams facilitate employee involvement. Teams are an effective way to democratize an organization and increase motivation. Comparing Work Groups and Work Teams E X H I B I T 101 Types of Teams Problem Solving Teams SelfManaged Work Team CrossFunctional Teams Virtual Teams Creating Effective Teams Creating Effective Teams (cont'd) Key Roles of Teams E X H I B I T 104 Creating Effective Teams (cont'd) Creating Effective Teams (cont'd) Turning Individuals Into Team Players The Challenges Overcoming individual resistance to team membership. Countering the influence of individualistic cultures. Introducing teams in an organization that has historically valued individual achievement. Shaping Team Players Selecting employees who can fulfill their team roles. Training employees to become team players. Reworking the reward system to encourage cooperative efforts while continuing to recognize individual contributions. Teams and Quality Management Team Effectiveness and Quality Management Requires That Teams:
1. Are small enough to be efficient and effective. 2. Are properly trained in required skills. 3. Allocated enough time to work on problems. 4. Are given authority to resolve problems and take corrective action. 5. Have a designated "champion" to call on when needed. Three tests to see if a team fits the situation: Is the work complex and is there a need for different perspectives? Beware: Teams Aren't Always the Answer Does the work create a common purpose or set of goals for the group that is larger than the aggregate of the goals for individuals? Are members of the group involved in interdependent tasks? The Sports Team Metaphor
Pros Successful teams integrate cooperation and competition. Successful teams score early wins. Successful teams avoid losing streaks. Practice makes perfect. Successful teams use halftime breaks. Wining teams have a stable membership. Successful teams debrief after failures and successes. The Sports Team Metaphor
Cons: All sports teams are not alike. Work teams are more varied and complex. A lot of employees cannot relate to sports metaphors. Work team outcomes are not easily defined in terms of wins and losses. ...
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This note was uploaded on 09/16/2009 for the course MGT 325 taught by Professor Roth during the Spring '07 term at Michigan State University.
- Spring '07