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Test__3_Study_Guide_Spring09[1] - MGT 325 Test#3 Study...

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MGT 325 Test #3 Study Guide Chapter 11 – Communication (7 questions) Communication process - Channel -The medium selected by the sender through which the message travels to the receiver. - Types of Channels -Formal Channels -Informal Channels Direction of communication -Downward, upward, lateral - Downward : - Problems: - Information overload - Lack of openness - withhold information even if sharing is important - Filtering - some information is left out - Message can be distorted by adding personal interpretation - the fewer the number of authority levels through which communication must pass, the less information will be lost or distorted - Coaching - important form of downward communication dialogue with a goal of helping another be more effective and achieve her/his full potential on the job used to deal with performance problems or to help person change behavior coaches for executives sometimes hired from outside the firm often incumbent on managers to coach themselves - Downward communication in difficult times communication important during mergers and acquisitions full communication helps employees deal with anxiety
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