240-_day_3 - Section 001 First Test is two weeks away. Look...

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Unformatted text preview: Section 001 First Test is two weeks away. Look over your resume and bring it to lecture next week look over the career passport! Lecture Review Discuss Job Postings Go over the Group Project in great detail! Brainstorm Group Project Ideas Choose groups! Stakeholders: Someone with an invested interest in a company  Examples: consumers, shareholders, employees, management, families of stakeholders, community, unions, government regulations.  Those that help it function, help regulate it, or can affect or be affected by. How do organizations communicate with stakeholders? Internal communications:  Newsletters, email, websites(Angel) External Communications:  External newsletters, media coverage Mission Statements  Define values, reflect organizations purpose, create a clear and compelling goal to focus their efforts.  Communicates this internally and externally Customer Service Policies Why so important? Bad customer service is the number 1 reason why people lose business. Dissatisfied customers tell twice as many people as those who are satisfied. 90% of people who stop doing business explain why, and orgs rarely ask. (Keep this in mind when creating your policies!) What are some jobs that specifically facilitate external communications? Sales, customer service, MSU Admissions, Media contact for an organization, human resource personnel Boundary Spanners : jobs within an organization that deal with the environment beyond the unit or...
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240-_day_3 - Section 001 First Test is two weeks away. Look...

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