311_session_1_Introduction

311_session_1_Introduction - Introduction to Operations...

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Introduction to Operations Management BUAD311 Operations Management Session 1 1
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What are Important Business Decisions? Examples: It is everywhere! Capacity requirement Resource allocation Logistics Inventory 2
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Processes Definition: A business process is a set of coordinated tasks and activities that will lead to accomplishing a specific organizational goal. Processes are the main building block of operations. 3 Transformation Process Transformation Process (components) (components) Inputs Inputs (customers (customers and/or and/or materials) materials) Outputs Outputs (goods (goods and and services) services)
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Processes: Examples Producing an iPhone Making a hamburger Delivering a book from Amazon to a customer Receiving a BS degree from Marshall Others? 4
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Process Selection Will different companies intentionally choose different processes to accomplish the same goal? Examples? 5
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What is your favorite hamburger? Let us describe the process of making a hamburger in McDonald’s in IN-N-OUT 6
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McDonald’s (Prior to 1999) Raw Material Cook Finished Goods Assemble Deliver Customer places order This is a make-to-stock system. Activity Decision Storage Flow 7
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IN-N-OUT Raw Material Cook Assemble Deliver Customer places order This is a make-to-order system. What are the advantages and disadvantages? 8
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McDonald’s Advantages and Disadvantages Advantages: Fast (customers get the hamburger right away). Disadvantages: Hamburger quality may suffer. Some hamburgers may not be sold, and will have to be discarded. 9
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Make-to-stock vs. Make-to-order Any other companies/examples? 10
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MTS MTO Cost Responsiveness Variety (customization) Quality Make-to-stock vs. Make-to-order 11
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quality (taste)? (Prior to 1999) Raw Material Cook Finished Goods Assemble Deliver Customer places order This is a make-to-stock system. Activity
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This note was uploaded on 09/16/2009 for the course BUAD 14905 taught by Professor Hills during the Fall '09 term at USC.

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311_session_1_Introduction - Introduction to Operations...

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