Information Systems in Use

Information Systems in Use - created by IBM to implement...

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Click to edit Master subtitle style 9/22/09 Information Systems in Use Andy Kunkel
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9/22/09 Organization Involved Macy’s Department Stores
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9/22/09 Business Activity Customer Returns Usage of customer return labels Ensures accurate priced returns and prevents customers from returning items so that they may get a higher price
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9/22/09 Organization’s Success Ensures customers receive the price they paid for an item when they decide to return it without a receipt Without it, there would be poor customer service Saves the company money in regards to customers who claim they paid more for an item or try to return an item when it is full price in the
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9/22/09 Information Systems Used Macy’s uses register terminals
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Unformatted text preview: created by IBM to implement the use of its customer return labels Also uses an intranet network which links all of its stores to a central mainframe which stores data 9/22/09 Evaluation of Information Systems Information is only stored in the data system for six months The longevity of keeping information is lacking. 9/22/09 Candidate for Improvement Non-removable customer return label with each and every item Prevent customers from returning items from other stores which they may have purchased at a lower price and to help more with loss prevention Shoplifters may steal an item and try to return it for credit...
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This note was uploaded on 09/18/2009 for the course BUSMIS 1060 taught by Professor Robbins during the Fall '09 term at Pittsburgh.

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Information Systems in Use - created by IBM to implement...

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