This preview shows page 1. Sign up to view the full content.
Unformatted text preview: basic differences between a C-Corp and REIt? 5. The customers evaluation of the quality of a hotels service is dependent on the customers service experiences or service encounters. What are the three stages of the service encounter? 6. Why are quality and its requirements not easily articulated by customers? 7. What does the following statement mean? quality is an elusive and indistinct construct....
View Full Document
- Fall '05