Project 2 - TO: Maria Wolfe FROM: Ilana Edelman Date:...

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TO: Maria Wolfe FROM: Ilana Edelman Date: September 15, 2009 Subject: Planning Worksheet Step 1: Think about a recent example of truly bad service that you have received Where did this happen? Rulloffs What specifically did the person do or not do that made the service so disappointing? The food took a very long time to come and all that we had ordered was soup and chips and guacamole. The waitress did not give the correct food to the correct person and on top of that did not apologize for the food taking so long. Finally, when it came time for the check she gave us the wrong check, originally charging us $50 for two bowls of French onion soup and chips. What should they have done differently? The waitress should have come early on and apologized that the food was taking so long. Additionally, since there were only 2 people dining she should have known who ordered what. Finally, she should have been more careful with the check and given us the correct one initially. Who should be informed of this? Why should they care? The manager should be informed of this because
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This note was uploaded on 09/20/2009 for the course H ADM 165 taught by Professor Csnow during the Fall '08 term at Cornell.

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Project 2 - TO: Maria Wolfe FROM: Ilana Edelman Date:...

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