Chapter 1 Reading Notes

Chapter 1 Reading Notes - Chapter 1 Reading Notes:...

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Chapter 1 Reading Notes: Communication in Organizations 1. Communication skills have 5 components a. Creative Insight i. The ability to ask the right questions b. Sensitivity i. A business practices the Golden Rule with is workers of “Do unto others as you would have them do unto you” c. Vision i. Being able to imagine the future d. Shared Meaning i. How you engage others e. Integrity i. Builds trust and confidence in relationships 2. Classical Theory emphasizes structure, rules, and control (it functions like a machine) a. Scientific Management i. 4 principles promote good management 1. The development of a true science of work 2. The scientific selection of the worker 3. The scientific education and development of the worker 4. Friendly cooperation b/n management and labor b. Bureaucracy i. Charismatic Authority 1. Results from the personal qualities (expertise) ii. Traditional Authority 1. Results from the recognition of and adherence to power produced by history, succession, or norms
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Chapter 1 Reading Notes - Chapter 1 Reading Notes:...

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