ILROB 171 Mayo

ILROB 171 Mayo - special attn => the Hawthorne effect in...

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ILR OB 171: Human Relations and Mayo Organizational Order Through Social Interaction people are important, motivated, and committed people gain values from work and get esteem through group membership indirect social motivation and interaction/social groups maintain org order Elton Mayo rejected Taylorism both groups performed well because they were singled out and given
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Unformatted text preview: special attn => the Hawthorne effect in another experiment, both groups performed poorly because workers set norms to set the pace discovered the importance of the informal group: sets own quotas, sets limits on earnings, enforces standards by punishing deviants contented workers produce more (cow effect)...
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