Case Report - Beau & Arrow Part 2 (1).docx - Case Beau Arrow Part 2(Service Blueprint Case Prompt Help us put service standards in place to improve

Case Report - Beau & Arrow Part 2 (1).docx - Case Beau...

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Case : Beau & Arrow Part 2 (Service Blueprint) Case Prompt : Help us put service standards in place to improve customer experience Team # :7 Team Name : Kennedy Fagan Section : Part 1 – Failsafe : What are the potential fail points indicated for Beau & Arrow on their service blueprint and the service standards they could implement to address these? (See details on the Case Overview.) Potential Fail Point Service Standard to Implement Neglecting and overbearing employees Ensure customers are greeted with a friendly and brief conversation. However, let them shop on their own. Stay aware of customers still but do not follow them around. Not taking advantage of floor space Put out racks that showcase new/sale items. Not having enough sizes per item Adding more racks that utilize the floor space will help ensure that there are sufficient numbers of
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  • Fall '15
  • ridgewell
  • #, Kennedy Fagan, Arrow Part

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