HTM 100 quizzes - Chapter 1 What is the fastest growing industry in the world Student Response A Tourism B Computers C Hospitality D Both a and c

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Chapter 1 What is the fastest growing industry in the world? Student Response Correct Answer Feedback A. Tourism B. Computers C. Hospitality D. Both a and c Score: 2/2 2. Service is Student Response Correct Answer Feedback A. something the guest needs to ask for B. None of these are correct C. only a small part of what a hospitality organization provides D. one of the key products a hospitality organization provides Score: 2/2 3. Which is a type of service we see in our industry.
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Student Response Correct Answer Feedback A. All of the selections are correct B. Indirect personal C. Face to face D. Electronic/mechanical Score: 2/2 4. This emphasizes service as a task. Student Response Correct Answer Feedback A. Product View of Service B. Process View of Service. Score: 2/2 5. This emphasizes service as an interaction with a guest. Student Response Correct Answer Feedback A. Process View of Service B. Product View of Service Score: 2/2
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Chapter 2 1. If you work in a hotel you might work in this area. Student Response Correct Answer Feedback A. rooms B. human resources C. food and beverage D. Any or all of the above. Score: 2/2 2. The Food and Beverage industry is very small and does not provide many job opportunities for management. Student Response Correct Answer Feedback A. True B. False Score: 2/2 3. In the area of Recreation and Leisure, Student Response Correct Answer Feedback A. it is difficult to find customers who are
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Student Response Correct Answer Feedback looking for your product. B. employment hours are very much 9 am to 5 pm. C. there is no interest or advantage in maintaining parks and open spaces. D. there are many part- time, seasonal, and volunteer workers. Score: 2/2 4. Which skill or characteristic is NOT very important if you work in the hospitality industry? Student Response Correct Answer Feedback A. Exceptional math skills. B. An ability to work with difficult people. C. A willingness to work long hours. D. A desire to serve others. Score: 2/2 5. When interviewing for an internship or a job in the hospitality industry when you get out of college, you should Student Response Correct Answer Feedback A. give the potential
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Student Response Correct Answer Feedback employer as little information about yourself as possible. B. not care what a potential employee thinks about your piercings, tatoos, hair, or clothes. C. make sure your cell phone rings during the interview so the potential employer thinks you are a very important and busy person. D. learn as much as you can about the company before the interview and be ready to ask questions which show your interest in really learning more about the organization. Score: 2/2 Chapter 3 Tourism can be defined as Student Response Value Feedback A. individuals traveling for pleasure or business 0% B. the idea of attracting and accommodating visitors 100% C. the entire world industry of travel, hotels, transportation, and promotion 100%
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Student Response Value Feedback D. all of the above 100% Score:
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This note was uploaded on 09/21/2009 for the course HTM Hospitalit taught by Professor Lauriesalame during the Fall '08 term at UMass (Amherst).

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HTM 100 quizzes - Chapter 1 What is the fastest growing industry in the world Student Response A Tourism B Computers C Hospitality D Both a and c

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