MGMT 370 - Lecture 07 goals

MGMT 370 - Lecture 07 goals - 4 Views on Organizational...

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Classical Management Decision Theory Behavioral View Systems Theory View 4 Views on Organizational Goals
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Hierarchy of Objectives (Means-End Chain) Goal Displacement (Means-End Reversal) Classical View of Goals
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Effective Transportation Safety Comfort Economy Appearance Low Low Low High Purchase Financing Operating Resale Price Cost Cost Value Warranty Fuel Depend- Adequate Coverage Effic. ability Service Adapted from Juran, J.M. 1992 Juran on Quality by Design . The Free Press, p. 37.
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Produc- Finance Marketing tion Rev. 8.7% Sales Sales Sales A 9.2% B 6.2% C 4% NW SE NE SW District A District B District C Mike Susan Joan Etc Increase Market Share 5%
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Goals as Constraints Decision Theory View of Goals
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MBO: Joint Goal Setting Specified Time Period Performance Compared to Stds. Variances are Discussed New Goals Jointly Set Repeat the Process Behavioral View of Goals
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1. Specific, Measurable 2. Cover Key Results Areas 3. Challenging but Realistic 4. Defined Time Period 5. Linked to Rewards Characteristics of Goals Set
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1. Directs work activity
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This note was uploaded on 04/02/2008 for the course MGMT 370 taught by Professor Smith during the Spring '08 term at Iowa State.

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MGMT 370 - Lecture 07 goals - 4 Views on Organizational...

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