Worthington final exam review-spring13.docx - 1 Define Progressive Discipline ID and discuss the sequence of steps associated with Progressive

Worthington final exam review-spring13.docx - 1 Define...

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1. Define Progressive Discipline, ID and discussthe sequence of steps associated with Progressive Discipline. ALSO ID 3 major factors that need to be considered if the organization is to have fair and equitable disciplinary practices. - Progressive Disciplinary action- is intended to ensure that the minimum penalty appropriate to the offense is imposed. Basically the penalty should be appropriate toaddress the severity of the violation, and no greater.( 294)- Sequence of Steps: (handout) 1. Oral warning- Document (supervisor’s desk shield) and monitor and if necessary repeated counseling. 2. Problem persists: First written warning(formal) it will summarize performance problem, summarize performance expectations, obtain signature, both employee and personnel receive copy, and monitor performance 3. Probationary memo(formal)- summarize performance problem, summarize previous warnings (ex: counseling, and citing dates), *Document consequences for failure to improve (not to exclude termination) you must also obtain signature, copy to both employee and personal and monitor and evaluate performance. 4. Disciplinary Action (Document) is suspension, demotion or even termination. - 3 major factors to consider when discipline: (295) the severity and duration of the problem. Also including the frequency and nature of the problem. 2. What are the control tolerancesand strategic control points? ID and describe the 2 basic approaches to acceptance(item) sampling (variables/attributes). Also diagram and explainhow control chartsare used. Management by exception and Zero Based budgeting. - Control tolerance- is specifications of how much deviation will be permitted before corrective action is taken. An example is being 5 minutes late for work is okay every once in a while. If this is done, many workers will control themselves. (308). -Strategic control points- the critical points selected for monitoring in the process of producing goods or services. They should relate to key opportunities or events and they must be set up so that problems can be identified before serious damage occurs. This prevents major harm from being done. (307). - 2 basic approaches to acceptance: (306)1. Sampling by variables- consists of determining how closely an item conforms to an established standard. In essence, degree of goodness and degree of badness are permitted. Speakers- performing below or above the standard doesn’t mean it will be rejected; it will be rejected only when the quality is outside of a certain range. (Accepted with in a certain range of the idea of standard)2. Sampling by attributes- the item is either accepted or unaccepted, good or bad, NO degree of conformity.
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