MGMT 370 - Lecture 10 control

MGMT 370 - Lecture 10 control - continued D. The Focus of...

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1. Set standards 2. Measure actual performance and compare to standards 3. Correct for any deviations The Process of Controlling
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Types of Control Systems A. The Timing of the Control System A. The Level of the Control System A. The Control Mechanisms Used A. The Focus of the Control System
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A. The Timing of the Control System 1. Feedforward Controls 2. Concurrent Controls 3. Feedback Controls Types of Control Systems
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B. Level of the Control System 1. Strategic Control 2. Organizational Controls 3. Operational Controls Types of Control Systems: continued
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C. Control Mechanisms Used 1. Simple Control 2. Technological Control 3. Bureaucratic Control 4. Concertive (Clan) Control 5. Market Control Types of Control Systems:
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Unformatted text preview: continued D. The Focus of the Control System 1. Input Controls 2. Behavioral Controls 3. Output Controls Types of Control Systems: continued 1. Ideally, forward-looking 2. Report deviations promptly 3. Concentrate on critical points 4. Concentrate on exceptions 5. Should be objective 6. Should be flexible 7. Should be accurate 8. Should be economical Characteristics of Effective Controls 1. Suboptimization quantity over quality short-term over long-term 2. Means-end Reversal/Goal Displacement 3. Resistance to Change 4. Falsification in Reporting 5. Controls point out minimum acceptable levels of performance Side Effects of Control Systems...
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MGMT 370 - Lecture 10 control - continued D. The Focus of...

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