MGMT 370 - Lecture 13 Communication

MGMT 370 - Lecture 13 Communication - Management Process...

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Management Process Model Planning Manager Communications Organizing Coordination Goals Decision Making Leading Adaptation Controlling linking management desired processes functions conditions
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Extra-Organizational Inter-Organizational Intra-Organizational Interpersonal Intrapersonal Types of Communication
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Nature of Communications Formal Informal Communication Directions Downward Upward Horizontal Diagonal
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Communication Patterns Chain Wheel Circle Star (All channel)
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Media Richness Low High Formal Letters Tele- Video- Face to Reports Memos E-mail phone Conf. Face Media: Written Oral Nonverbal Media Used
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Channel Richness Low High Adv. Disadv. Permanent record Personal Premeditated Two-way Easily disseminated Fast feedback Impersonal No record One-way Spontaneous Slow feedback Dissemination Diff . Channel Advantages & Disadvantages
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Message Meaning = f Verbal vocal nonverbal content cues communication + + ( ) Paralanguage Kinesics Proxemics Object Language Nonverbal Communication
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1. Can serve to repeat a message
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MGMT 370 - Lecture 13 Communication - Management Process...

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