C ill come back tomorrow d out of sight out of mind e

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: l analysis. B) Your loyal customers vs. ours. C) I’ll come back tomorrow. D) Out of sight, out of mind. E) Which makes me an expert. 14. According to the article “Tips for Selling to Difficult Types of Customers,” knowing your stuff and listening to opinions works best with which type of customer? A) Hostile. B) Judgmental. C) Excitable. D) Sensitive. E) Unresponsive. 15. According to the article “Tips for Selling to Difficult Types of Customers,” remaining calm, speaking at an even tone works best with which type of customer? A) Hostile. B) Judgmental. C) Deliberative. D) Pessimistic. E) Unresponsive. AEB 3341 Exam #3 White Form A – Fall 2007 – Page 3 of 12 16. According to the article “Tips for Selling to Difficult Types of Customers,” bringing up negatives first, then dismissing them with facts works best with which type of customer? A) Hostile. B) Judgmental. C) Deliberative. D) Pessimistic. E) Unresponsive. 17. According to Dave Laiderman which response should you use for the excuse “You’re just a kid”? A) Statistical analysis. B) Your loyal customers vs. ours. C) I’ll come back tomorrow. D) Out of sight, out of mind. E) Which makes me an expert. 18. Off-set strategies: A) Can be used to prove a benefit statement. B) Agree and neutralize is one of these. C) Boomerang is an example. D) Indirect Denial is an example. E) None of the above. 19. According to the article “Tips for Selling to Difficult Types of Customers,” answe...
View Full Document

Ask a homework question - tutors are online