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ch07telecom - Telecommunication the Internet and wireless...

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Telecommunication, the Internet, and wireless Technology Integrated Voice and Data coverage
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Hyatt Hotel ( L P s “ ) “Hyatt Touch” Osaka 500 guest rooms 19 Conference and other function rooms 28 floor New Cosmo square business district Some distance from central Osaka Less convenient location
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Hotel industry increasing competitive Provide superior environment Encourage repeat visits Hotel turn to technology for a solution
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Mobile wireless local area network Integrate voice and data Employee 25 wireless enabled notebook 60 mobile handle (PDA) Guest High speed Internet access Results Save 60 hours per staff per year 4800 hours annually
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Employees’ ability to access info anywhere Make all employee as ¤ æ l Response accurately and immediately to guess inquiries Answer questions on the spot Easier to provide customized service Customer individual » Internet at lobby, conference center, guest rooms Corporate » Internet is essential for convention Internet access could generate revenue
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Internet and wireless networking Voice and data integration Provide superior service
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7.1 Telecommunications and Networking in today’s business world 7.2 Communication networks 7.3 The Internet 7.4 The wireless revolution
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7.1 Telecommunication & Networking in today’s business world CANT stay in business without networks Communication with Customers Suppliers Employees 982, 98% within 2 days 1002, 100% within 2 days
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Used to be Postal mails, telephone, fax Now Emails, instant message, cellular phone, mobile computers Business is Networks Internet
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Networking and communication trend Telephone network Voice Telecomm companies Computer network Data Computer companies Convergence Single digital network
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Telecomm provider now AT&T, Verizon Data transmission Internet access Wireless phone Television program Voice service More powerful, more portable, less expensive
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Network: consist of two or more connected computers
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Network interface card, NIC Hardware Network operating systems Route and manage communication Coordinate network resources Novell, Netware Microsoft Linux
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Dedicates server computer Central depository Application server Data server
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Networks communication equipments Hub Connect network equipment Switch Filter and forward data to a specified location Router Connect two or more networks Direct packets to its destination (routing tables) Same protocol Gateway Different protocols
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Networks in large companies Corporate-wide networking infrastructure Large numbers of LAN A number of powerful servers Corporate website Corporate intranet Extranet Back-end systems ERP Order entries
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One of the major problems
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