chapter 2 solution

chapter 2 solution - Chapter 2 Global E-Business: How...

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Chapter 2 GlobalE-Business:How BusinessesUse Information Systems Review Questions 1. What are business processes? What role do they play in organizations? How are they enhanced by information systems? A business process is a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which organizations coordinate and organize work activities, information, and knowledge to produce their valuable products or services. Business processes for the manufacturing and production area include product assembling, quality checking, and producing bills of materials. For the sales and marketing area, business processes include identifying customers, making customers aware of the product, and selling the product. For finance and accounting, business processes includes paying creditors, creating financial statements, and managing cash accounts. For human resources, business processes include hiring employees, evaluating job performance of employees, and enrolling employees in benefits plans. 2. List and describe the information systems serving each of the major functional areas of a business. Sales and marketing information systems help the firm identify customers for the organizations products and services, develop products and services to meet
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customers needs, promote the products and services, sell the products and services, and provide ongoing customer support. Specific sales and marketing information systems include order processing, pricing analysis, and sales trend forecasting. Manufacturing and production information systems provide information for planning, product development, production or service scheduling, and controlling the flow of products and services. Specific manufacturing and production information systems include machine control, production planning, and facilities location. Finance and accounting information systems track the organizations financial assets and fund flows. Financial and accounting systems include accounts receivable, budgeting, and profit planning. Human resources information systems maintain employee records; track employee skills, job performance, and training; and support planning for employee compensation, including pensions and benefits, legal and regulatory requirements, and career development. Systems include training and development, compensation analysis, and human resources planning. 3. What are the characteristics of transaction processing systems? What role do they play in a business? Transaction processing systems (TPS) are computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization s operational level. The principal purpose of systems at this level is to answer routine questions and to track the flow of transactions through the organization. At the operational level, tasks, resources, and goals are predefined and highly
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chapter 2 solution - Chapter 2 Global E-Business: How...

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