Case Report - Beau & Arrow Part 2.docx - Case Bea and...

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Case : Bea and Arrow Part 2 (Service Blueprint) Case Question : Help us put service standards in place to improve customer experience Team # : 16 Team Name : Alex Yudice Section : Part 1 – Failsafe : What are the potential fail points indicated for Beau & Arrow on their service blueprint and the service standards they could implement to address these? (See details on the Case Overview.) Potential Fail Point Service Standard to Implement Customer is not properly greeted when entering the store Customers are always greeted in an inviting manner Customer becomes disinterested in products When employee notices disinterest from the customer, he/she asks how they can help Customer doesn’t understand that not all sizes are on rack Create a sign that explains other sizes are in the back inventory Customers may need a different size but won’t want to leave the dressing room to get the new size Employees will check in on customers, but be mindful not to be overbearing
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  • Fall '19
  • Want, Supply chain management terms, Alex Yudice

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