Unit Operations Management.pptx - Unit Operations Management Operations Management \u2022 Systematic direction control and evaluation of the entire range

Unit Operations Management.pptx - Unit Operations...

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Unit - Operations Management
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Operations Management Systematic direction, control, and evaluation of the entire range of processes that transform inputs into finished goods or services. Environmental factors-culture, political, and market influences Inputs-HR, capital, materials, land, energy, information, customer Transformations-convert inputs into outputs
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Three basic functions Operations/Production Goods oriented (manufacturing and assembly) Service oriented (health care, transportation and retailing) Value-added (the essence of the operations functions) Finance-Accounting Budgets (plan financial requirements) Provision of funds (the necessary funding of the operations) Marketing Selling, Promoting Assessing customer wants and needs Organization Finance Operations Marketing
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Providing customer shopping Experience Receiving & displaying goods Recording sales Managing alliance and partnerships Store Administration and management of premises Tasks performed at the store level
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Significant Areas Of Retail Operations 1. Customer Service and Accommodation. 2. Retail selling Process. 3. Store Staffing & Scheduling. 4. Retail Floor & Shelf Management. 5. Stores Administration & Facilities Management. 6. Warehousing & Supply Chain Management. 7. Loss ( Shrinkage ) Prevention. 8. POS/ Cashiering Process. 9. Visual Merchandising and Displays.
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Stores Operating Parameters To Evaluate Day to day operations of Stores , Dip stick parameters are used to measure retail performance. They enable retailers to find out health of specific area of operation. Parameters Customer Transactions Stocks Space Employees
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Stores Operating Parameters - Customer Transactions Customer Conversion Ratio Number of Transactions ------------------------------- * 100 Customer Traffic
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