Formal Communication

Formal Communication - o Problem solving: info sharing...

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Formal Communication 15:08 Formal Communication Information flow consistent with organizational structure o The people who are connected to each other in the way the organization is  set up and designed to be Flows in 3 directions o Down o Upward o Laterally/horizontally Downward communication Examples o Rules, guidelines, policies o Instructions, appraisal orientation Problems o Not enough information o Too much information o Inappropriate channels o Filtering through serial transmission Fixes o Target o Build in redundancy o Multiple channels Upward communication Examples o Progress reports, problems, suggestions
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Problems o Often neglected o No follow-up o Distorted to avoid negative info Fixes o Ombudsman Exists outside chain of command whose role is to get information from  the bottom part of the chain without the usual channels o Follow up Horizontal Communication Examples o Cross department teams and meetings
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Unformatted text preview: o Problem solving: info sharing Problems o Clash of interests and perspectives o Jargon/vocabulary o Competition/territoriality Fixes o Cooperative climate o Paraphrasing and clarifying Informal Communication (Grapevine) More often face-to-face At least as accurate as formal channels How could knowledge of informal networks aid in problem you just considered? Networks (formal or informal) Structure o Loose coupling (autonomous units) o Tight coupling (high interdependence) Roles o Cliques o Liaison Person whose connected to multiple cliques. Not a real big member of each clique o Bridge Really integral member of one and the other Form a bridge between these two groups of people o Isolate Person who keeps to themselves 15:08 15:08...
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Formal Communication - o Problem solving: info sharing...

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