bcor2500usabilitys09

bcor2500usabilitys09 - Could kill you! Affects the bottom...

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BCOR 2500 / USABILITY Ken Kozar/Tom Miaskiewicz Ken Kozar/Tom Miaskiewicz Leeds School of Business Leeds School of Business University of Colorado/Boulder University of Colorado/Boulder
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What is Usability? Ease of Using Things Natural Flow Understandable Ease of Achieving an Object’s Purpose Intuitively Obvious
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Everyday Examples? Opening doors? Hinges? Teapots? Donald Norman Airplanes crashes – pilot error or bad design? Packaging - Wrap rage Manuals and Error Messages
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Computer Specific Examples Shut down by going to “start”? On/off buttons? Setting margins Website abandonment Unexplained font and color changes Etc.
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Why Important? Back to Thomas Edison! – Phonograph Movie Making – The Camera Moves Return of products / electronics / blinking VCRs / clock setting
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Unformatted text preview: Could kill you! Affects the bottom line / e-commerce What Can We Do? Empathy who was this built for? User? Persona? Action Orientation focus on persona goals and tasks? Is help helpful? Testing Do you believe systems were tested? By whom? All of this Leads to: A Persona, Not Techie, Centered Approach to Design Focus on the REAL user Need for Design Process For Whom Should Usability Matter? Systems accessible to All Disabled Blind / Visually Impaired The law says Fits with Leeds School Mission In Summary Usability matters Usability affects the bottom line Usability can be a business strategy Usability is all around us Usability could make or break us...
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This note was uploaded on 10/08/2009 for the course BCOR 2200 taught by Professor Tomnelson during the Spring '08 term at Colorado.

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bcor2500usabilitys09 - Could kill you! Affects the bottom...

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