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bcor2500usabilitys09

bcor2500usabilitys09 - • Could kill you • Affects the...

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BCOR 2500 / USABILITY Ken Kozar/Tom Miaskiewicz Ken Kozar/Tom Miaskiewicz Leeds School of Business Leeds School of Business University of Colorado/Boulder University of Colorado/Boulder
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What is Usability? Ease of Using Things Natural Flow Understandable Ease of Achieving an Object’s Purpose Intuitively Obvious
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Everyday Examples? Opening doors? Hinges? Teapots? Donald Norman Airplanes crashes – pilot error or bad design? Packaging - Wrap rage Manuals and Error Messages
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Computer Specific Examples Shut down by going to “start”? On/off buttons? Setting margins Website abandonment Unexplained font and color changes Etc.
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Why Important? Back to Thomas Edison! – Phonograph Movie Making – The Camera Moves Return of products / electronics / blinking VCRs / clock setting
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Unformatted text preview: • Could kill you! • Affects the bottom line / e-commerce What Can We Do? • Empathy – who was this built for? User? Persona? • Action Orientation – focus on persona goals and tasks? Is “help” helpful? • Testing – Do you believe systems were tested? By whom? All of this Leads to: • A Persona, Not Techie, Centered Approach to Design • Focus on the REAL user • Need for Design Process For Whom Should Usability Matter? • Systems accessible to All • Disabled • Blind / Visually Impaired • The law says… • Fits with Leeds School Mission In Summary • Usability matters • Usability affects the bottom line • Usability can be a business strategy • Usability is all around us • Usability could make or break us...
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  • Spring '08
  • TOMNELSON
  • Usability, Usability matters Usability, Miaskiewicz Leeds School of Business University of Colorado/Boulder, business strategy Usability

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