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bcor2500reenginhammer

bcor2500reenginhammer - Process Reengineering Reengineering...

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Process Reengineering Reengineering strives “to break away from the old rules about how we organize and conduct business” Constructive defiance (break old rules) Creative / out of the box Why? What If? All or nothing
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2 Automation Incremental improvements Use IT to speed up / automate a task Preserve old rules
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3 Silo (Functional) View S A L E S O P E R A T I O N S A C C O U N T I N G M A R K E T I N G EXECUTIVE MANAGEMENT I N F O R M A T I O N Hierarchy Barriers to information Task-based Each department only does one type of work
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4 Process View S A L E S O P E R A T I O N S A C C O U N T I N G M A R K E T I N G EXECUTIVE MANAGEMENT INFORMATION Outcome-based - e.g., Fulfill orders at 99% accuracy Less MGMT control Job redesign Need timely information / BI
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5 Examples Ford Account payable composed of 400 people 5 at Mazda! Automation not sufficient
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