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Unformatted text preview: Session 6 Psychology of waiting-lines Laws Principles Examples Factors that impact the waiting performance Variability and Uncertainty Utilization Rate Risk Pooling Effect Session 7 Waiting line classifications Five characteristics General approximation formulas Average #Customers Waiting in Line Average #Customers Waiting in the System Average Waiting Time in Line Average Waiting Time in the System Session 8 Simulation Generate random variable Portfolio optimization New Product development Waiting lines Session 9 West Coast University Student Health Services What is the major tradeoff on team design? Smaller team, more personal service Larger team, shorter waiting time, why? How do we approach the case? Capacity/utilization rate calculation Allocation/schedule Variation...
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- Fall '08