Hotel_Company_Cheat_Sheet.ppt - HA 105: Introduction to...

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HA 105: Introduction to Hotel Operations Note: This information was current as of April 2007 This PowerPoint presentation is available on Blackboard under Course Documents>Lecture Slides
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Table of Contents Four Seasons Interstate Hotels U. S. Franchise System, Inc. Intercontinental Choice International Shangri-la Hotels Fairmont Hotels Accor Best Western Host Marriott Cendant/Wyndham Worldwide Marriott
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Four Seasons “Our greatest asset, and the key to our success, is our people.” “The Four Seasons distinguishing edge is service” Managing company •Founded in 1960 in downtown Toronto ( first hotel opened 1961) •Luxury hotels: represented nine of the 32 US Five-star hotels for 2006 Named Top International Hotel Chain by the Zagat Survey •Currently with 74 hotels in 31 countries, •More than 25 properties under development Four Seasons caters to : to a global business traveler that wants the most was personalized service, available round-the-clock. Four Seasons hotels are usually: medium sized hotels of exceptional quality, with exceptional service levels. Other notable services: Twice-daily housekeeping service One-hour pressing Round-the-clock, four-hour laundry and dry cleaning No Luggage Required program : goes beyond replacing essential items, to replacing a missing tie or outfitting guests with a suit The Kids For All Seasons program: offered at resort properties, provides
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Four Seasons “Our greatest asset, and the key to our success, is our people.” “The Four Seasons distinguishing edge is service” Firsts: First destination resort in the 1990’s, Four Seasons Resort Maui at Wailea, extended the company’s unique approach to the leisure experience. First full-service spa in 1986, at Four Seasons Resort and Club Dallas at Las Colinas. New market segment: Four Seasons launched a new extension of its brand in 1997. Four Seasons Residential Properties provide full or fractional ownership of city and vacation homes Other notable facts By 2001, every Four Seasons resort included a distinctive spa experience For the past 21 years, Four Seasons received more AAA Five Diamond awards than any other hotel company Fortune magazine’s Top 100 Companies to Work for in America .: 17% turn over rate compared to the 36% industry average
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Interstate Hotels One of the largest independent hotel management companies Traces it roots to 1961 Operates 223 hospitality properties ( more than 50,000 rooms) in 38 states, Canada, and Europe. Has had several mergers involving prominent and successful hotel management and ownership companies Traded on the New York Stock Exchange under the symbol IHR. Offer cost-savings in purchasing and insurance because of large size Operates its properties within three divisions to enhance the focus on the differing needs of particular hotel segments and unique needs of individual properties : Full-Service Hotels & Resorts Crossroads International Owns only 5 hotels
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Hotel_Company_Cheat_Sheet.ppt - HA 105: Introduction to...

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