IST 115 chapter 2 study guide

IST 115 chapter 2 study guide - I ST 115 Int roduction to...

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IST 115: Introduction to Information Systems Chapter 2: Study Guide 1.An _________________________ is a formal collection of people and other resources established to accomplish a set of goals. 2.The term ______________________________________ is used to describe a series of activities that includes inbound logistics, warehouse and storage, production, finished product storage, outbound logistics, marketing and sales, and customer service. 3._______________________________________________ helps determine what supplies are required for the value chain, what quantities are needed to meet customer demand, how the supplies should be processed (manufactured) into finished goods and services, and how the shipment of supplies and products to customers should be scheduled, monitored, and controlled. 4.________________________________________________ programs help a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to retain loyal customers. 5._________________________________________________ refers to organizational subunits and the way they relate to the overall organization.
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This note was uploaded on 10/11/2009 for the course IST 115 taught by Professor Greghicks during the Fall '09 term at Three Rivers CC.

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IST 115 chapter 2 study guide - I ST 115 Int roduction to...

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