This preview shows pages 1–3. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: credit your account and send you a revised statement. End the conversation positively and with a friendly tone and thank the caller.Add a note to answer the phone after the first ring. Make this a separate numbered item. For example, Thank you for calling. I will correct the error right away. 6. Use the message forms provided. Taking Messages 1. Fill out message forms completely. Repeat the information to the caller to make sure it is correct. Always double-check your numbers. When you are unsure about the spelling or pronunciation of a name or word, ask the caller to spell it out for you. 2. Place the message in a determined place, such as on the persons desk near the telephone. 36. Use the message forms provided....
View Full Document
- Fall '09