Communication__Conflict_and_Negotiation

Communication__Conflict_and_Negotiation - Communication,...

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    Communication, Conflict Management and Negotiation Professor Sang Hoon Nam
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    Receiver Receiver Decode Decode message message Encode Encode feedback feedback Form Form feedback feedback Sender Sender Form Form message message Encode Encode message message Decode Decode feedback feedback Transmit Message Transmit Feedback Noise Communication Process Model Receive Receive encoded encoded message message Receive Receive feedback feedback
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    Face-to-face Telephone E-mail Newsletters Oversimplified Zone Overloaded Zone Routine/ Clear Nonroutine/ Ambiguous Rich Lean Media Richness Situation Hierarchy of Media Richness
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    Nonverbal Communication Actions, facial gestures, voice intonation,     silence, etc. Transmits most info in face-to-face          meetings  Influences meaning of verbal and written     symbols Less rule bound than verbal communication Important part of emotional labour Automatic and unconscious
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    Cross-Cultural Communication Verbal differences Language Nonverbal differences Voice intonation Interpreting nonverbal meaning Importance of verbal versus nonverbal Silence and conversational overlaps
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This note was uploaded on 10/12/2009 for the course BUSINESS Com 220 taught by Professor Nan during the Winter '05 term at University of Victoria.

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Communication__Conflict_and_Negotiation - Communication,...

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