UNIVERSITY OF SOUTHERN CALIFORNIA
Marshall School of Business
BUAD 311 - Operations Management
How do organizations such as financial institutions, health care, and manufacturing meet customer needs and
stay consistent with their goals and values? How do organizations make trade-off decisions with respect to quality,
cost, and time? Operations Management provides tools and methods to optimally answer these questions in a global
Operations managers are primarily concerned with the design, procurement, production, and delivery of goods
and services. They are responsible for the systematic planning, designing, operating, controlling and improving the
various procurement, production, storage, and shipping processes involved from the time the product or service is
designed till customer delivery occurs. The challenge for operations managers is to produce goods and services and
deliver them in an efficient manner and in accordance with the business strategy of their company. Typically, this
involves balancing the needs for satisfying customer demand, on-time delivery, lower costs, and higher quality.
In this course you will learn the fundamentals of Operations Management, enhance your managerial insight and
intuition, and improve your business decisions.
More specifically, we will investigate the following aspects of Operations Management to practice decision-
Process Analysis and Capacity Management.
Optimization and Linear Programming.
Inventory Management and Supply Chain Coordination.
This will be accomplished through: (i) understanding of the business environment and the structure of important
operational problems; (ii) analysis of the relevant principles, issues, and trade-offs; and (iii) working knowledge of
relevant methodological tools, solution procedures, and guidelines.
Students are expected to know the basic concepts of Probability and Statistics. In addition, every student is
assumed to have access to and be able to use regularly, efficiently, and effectively a word processor, e-mail, a web
browser and a spreadsheet software package.