Clarity notes - Clarity The You Attitude Projects empathy...

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Clarity The You Attitude Projects empathy Replace “I” or “we” with “you” or “your” Avoid jargon, colloquialisms, ect Use positive words Avoid Blame Doubt Complaint Criticize Fear Never Lazy Select gender-free terms Police officer, policeman Firefighter, fireman Mail carrier, mailman Server, waitress Supervisor, foreman Always respond to messages promptly Builds goodwill Send congratulations within 2 days of an event. Answer requests within 5 working days Messages should have clarity Messages should be easy to read. Easy to understand. Keep the intended receiver in mind.
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Write to express, rather than to impress. Select appropriate words Place words in orderly sequence Limit the use of “it” or “there” Keep sentences short, but not choppy Prefer short, simple words. “big men use little words, and little men use big words”
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This note was uploaded on 10/15/2009 for the course ECON 2302 taught by Professor Parker during the Spring '09 term at University of Texas-Tyler.

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Clarity notes - Clarity The You Attitude Projects empathy...

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