The Six Cs - The Six Cs of Effective Messages Revise...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
The Six C’s of Effective Messages Revise messages to reflect courtesy . Revise messages to enhance clarity . Apply techniques that ensure concise messages. Make messages concrete by providing specific information. Review messages for correct content, mechanics, and appearance. Determine whether a message meets the completeness criteria of who, what, when, where, why and how. Courtesy Promote goodwill, a feeling of confidence based on honesty and reliable service. Show concern for the intended receiver. Develop the you attitude. Use positive words Select gender-free terms Respond to messages promptly Courtesy Develop the you attitude Project empathy Replace I or We with You or Your Address the receiver by name User positive words Positive words show respect State what can be done not what cannot be done Select Gender-free terms Gender free terms give groups equal status and respect Stereotypes offend readers and lessen opportunities to create goodwill. Respond to messages promptly
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/15/2009 for the course ECON 2302 taught by Professor Parker during the Spring '09 term at University of Texas-Tyler.

Page1 / 4

The Six Cs - The Six Cs of Effective Messages Revise...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online