S09-HW Soln-Ch04 - Chapter 4: Operations Strategy Problems,...

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Chapter 4: Operations Strategy Problems, Activities, and Discussions Problem #1: What might the competitive advantage be for each of the following companies: eBay Southwest Airlines Dell Computers Toyota Apple Solution #1: Competitive advantage denotes a firm’s ability to achieve market and financial superiority over its competitors. Some possible responses: eBay – accessible by nearly everyone around the world; flexible technology platform; customer service Southwest Airlines – low price, only one type of plane to reduce maintenance, training, and repair costs; friendly, you are free to move about the country Dell Computers – customized design and latest technology, delivery to your residence Toyota – high quality and reliability, innovative, super at operations and logistics Apple – product design world class leader, innovation Problem #2: Choose one of the following organizations you are familiar: sporting goods store haircut salon college bar or restaurant pizza business
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This note was uploaded on 10/19/2009 for the course OMSE 0910 taught by Professor Staff during the Spring '08 term at University of Arizona- Tucson.

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S09-HW Soln-Ch04 - Chapter 4: Operations Strategy Problems,...

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