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S09-HW Soln-Ch15 - Chapter 15 Quality Management Homework...

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Chapter 15: Quality Management Homework Problems and Solutions #1: A bank has set a standard that mortgage applications be processed within a certain number of days of filing. If, out of a sample of 1000 applications, 75 fail to meet this requirement, what is the epmo metric? #2: Over the last year, 965 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In two instances, the incorrect amount was given, and in one case, the wrong drug was given. What is the epmo metric? #3: Make a check sheet and then a Pareto diagram for the following car repair shop data: Ticket No. Work Ticket No. Work Ticket No. Work 1 Tires 11 Brakes 21 Transmission 2 Lube & oil 12 Lube & oil 22 Brakes 3 Tires 13 Battery 23 Transmission 4 Battery 14 Lube & oil 24 Brakes 5 Lube & oil 15 Lube & oil 25 Lube & oil 6 Lube & oil 16 Tires 26 Battery 7 Lube & oil 17 Lube & oil 27 Lube & oil 8 Brakes 18 Brakes 28 Battery 9 Lube & oil 19 Tires 29 Brakes 10 Tires 20 Brakes 30 Tires #4:
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  • Spring '08
  • STAFF
  • Hebrew numerals, Quality Management Homework, oil Battery Lube & oil Lube & oil Tires Lube, oil Lube & oil Lube & oil Brakes Lube, Management Homework Problems, oil Battery Lube

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