S09-HW Soln-Ch15 - Chapter 15: Quality Management Homework...

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Chapter 15: Quality Management Homework Problems and Solutions #1: A bank has set a standard that mortgage applications be processed within a certain number of days of filing. If, out of a sample of 1000 applications, 75 fail to meet this requirement, what is the epmo metric? #2: Over the last year, 965 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In two instances, the incorrect amount was given, and in one case, the wrong drug was given. What is the epmo metric? #3: Make a check sheet and then a Pareto diagram for the following car repair shop data: Ticket No. Work Ticket No. Work Ticket No. Work 1 Tires 11 Brakes 21 Transmission 2 12 22 Brakes 3 Tires 13 Battery 23 Transmission 4 Battery 14 24 Brakes 5 15 25 6 16 Tires 26 Battery 7 17 27 8 Brakes 18 Brakes 28 Battery 9 19 Tires 29 Brakes 10
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This note was uploaded on 10/19/2009 for the course OMSE 0910 taught by Professor Staff during the Spring '08 term at University of Arizona- Tucson.

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S09-HW Soln-Ch15 - Chapter 15: Quality Management Homework...

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