Chapter 12 - Chapter 12 I) Personal Safety a. Safety i....

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Chapter 12 I) Personal Safety a. Safety i. Protection of an individual’s physical well being and health. b. Security i. Protection of an individual or business’s property or assets. c. Legal Liability and Guest/ Employee Safety i. Reasonable Care 1. A legal concept identifying the amount of care a reasonably prudent person would exercise in a specific situation. ii. Foreseeable 1. The concept that the liability of a party should be limited to acts that a reasonable person would be able to predict or expect from the results of his or her actions. iii. Liable 1. Legally bound to compensate for loss or injury. iv. Damages 1. The actual amount of losses or costs incurred due to the wrongful act of a liable party v. Judgment 1. A Court’s decision about a matter that has been presented to it vi. Compensatory Damages 1. Also known as actual damages, this monetary amount is intended to compensate injured parties for actual losses or damage they
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have incurred. Typically items such as medical bills and lost wages. vii.Punitive Damages 1. This monetary amount is assessed to punish liable parties and to serve as an example to the liable party as well as others not to commit the wrongful act In the future. d. Staffing for Security i. Safety and Security Committee 1. An interdepartmental task force consisting of the GM, other hotel managers, supervisors and other hourly employees charged with the responsibility of monitoring and refining the hotel’s safety and security efforts. 2. Can be utilized to express the idea that all employees are responsible for the well-being of the hotel, guests and other employees. II) Safety Resources a. Recodable Locks i. Industry standard ii. Recordable lock systems are stand alone. iii. When the first key card is entered into the lock, the lock will automatically recode itself and not allow any prior entry cards to work. b. Alarm Systems i. Internal Alarm 1. A warning system that notifies an area within the hotel if the alarm is activated 2. Usage
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a. Designed to deter criminal or mischief activity. 3. Example a. A warning buzzer on a hotel’s fire exit door if the door is opened b. An alarm on a liquor storeroom door might notify a manage or the food and beverage director of the doors opening. ii. Contact Alarm 1. A warning system that notifies an external entity such as the fire or police department if the alarm is activated. 2. Usage a. To alert the proper authorities if criminal or mischief takes place 3. Example a. Front desk b. Food and Beverage Cashier Stations c. Controllers Office c. Surveillance Systems i. Closed Circuit Television 1. A camera and monitor system that displays, in real time, the activity within a camera’s field of vision. Consisting of several cameras and screens showing the camera’s field of vision may be
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This note was uploaded on 10/20/2009 for the course HRIM 380 taught by Professor Bardijamesalfre during the Spring '08 term at Penn State.

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Chapter 12 - Chapter 12 I) Personal Safety a. Safety i....

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