exam1 day two review sheet

exam1 day two review sheet - 1) Components of a Decision...

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1) Components of a Decision a. The Decision-Making Process b. The Decision-Maker c. The Decision 2) Decision Making Vs. Problem Solving a. Decision-Making is more comprehensive than problem solving i. Problem solving is only a part of decision-making b. Significance of Decision Making i. Successful managers/ organizations “out-decide” their competitors in at least three ways. 1. Make better decisions 2. Make faster decisions 3. Implement more decisions 3) Relationship between core & support processes & operations strategy & corporate a. Core Processes i. A set of facilities that delivers value to external customers. 1. Supplier Relation Process a. A process that selects that suppliers of services, materials and information and facilitates the time and efficient flow of those items. 2. New Service/ Product Development Process a. A process that designs and develops new services or products form inputs received from external customer specifications or from the market in general through the customer relationship process 3. Order Fulfillment Process a. A process that includes that activities required to produce and deliver the service or product to the external customer
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4. Customer Relationship Process a. A process that identifies, attracts and builds relationships with external customers and facilitates the placement or offers by customers, sometime referred to as customer management. b.
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This note was uploaded on 10/20/2009 for the course HRIM 350 at Penn State.

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exam1 day two review sheet - 1) Components of a Decision...

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