exam 1 day one review sheet

exam 1 day one review sheet - Exam I Review Sheet 1)...

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1) Management/ Operations Management(pg 4) a. The systematic design, direction and control of processes that transform inputs into services and products for internal as well as external customers. 2) A Process View(pg 5-7) a. Provides a much more relevant picture of the ways firm actually work. b. How Processes Work i. Processes have inputs that can range from human capital, purchased materials, facilities, equipment, land, energy. ii. Processes have outputs to customers. There are often services or tangible products. 1. Customer participation occurs not only when they receive outputs but also when they take an active part in the processes such as when students participate in a class discussion. c. Nested Processes i. The concept of a process within a process d. Service and Manufacturing Processes i. Differences 1. The nature of output 2. The degree of customer contact ii. Manufacturing Process 1. The conversion of materials into goods that have a physical form called product. a.
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exam 1 day one review sheet - Exam I Review Sheet 1)...

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