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Unformatted text preview: Case 1 who is a more effective way of Gao is general manager of an air-conditioning sales company. He had just received the company's latest report sales: sales were down 25 percent over the same period last year, profits dropped by 10%, and the increase in customer complaints. To make matters worse, the company's in-house staff have quit, and even a few sales branch manager, tendered his resignation. He immediately called a meeting of the heads of various departments met to discuss to resolve the issue. At the meeting, high-General, said: "I think the reason why the company's sales are down because you can not force leadership. Companies are now simply become the club. Every time I walked from the store, I saw all employees throughout the standing, chatting, and phone pot pot, and everywhere there, but turning a blind eye to customers. They care about more than taking less money Ganhuo. you know, we run the company's aim is to make money, not make any money want to earn more money, a few doors at all. You must keep in mind, we are now urgently needed is the close supervision of employees and control. I think it is necessary to install listening devices, bugging their phone were talking, and the dialogue recorded, give me treatment. When the employee failed to fulfill his duties, you have to warn them once, if not to hear, and immediately ask them to leave ... ... " Department managers of high endorse the general direction indicated. Only Li Yan Sales Manager raised objections. She believes that the problem lies not in control enough, but that company did not provide a good opportunity for them really potential. She believes that everyone has a wish to show their talent, hard work for the company and contribute to the desire. Therefore, problem-solving approach and communication with staff should start to truly understand their needs, so that the organization of work challenging, prompting employees to engage in this work and be proud of. At the same time provide guidance in business, make great efforts to conduct specialized training for staff. However, the high total, and did not accept Li Yan's opinion, but ordered all the department heads to report at next week's regular meeting on specific measures to be taken. &#2; Teaching function&#2; This case not only involves people's motivation, also involves the leadership behavior, leadership and environmental content, help students better understand and master the theory of leadership behavior, leadership contingency theory, you can use when teaching the leadership...
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- Spring '09