ch20 - Key Terms asset management The process of acquiring,...

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asset management The process of acquiring, managing, renewing, and disposing of assets as needed, and of designing business models to exploit the value from these assets. balanced scorecard A performance measurement tool that looks at four areas—financial, customer, internal processes, and people/innovation/growth assets—that contribute to a company's performance. benchmarking The search for the best practices among competitors or noncompetitors that lead to their superior performance. data Raw, unanalyzed facts. economic value added (EVA) A financial tool for measuring corporate and divisional performance calculated by taking after-tax operating profit minus the total annual cost of capital. information Processed and analyzed data. management information system (MIS) A system used to provide management with needed information on a regular basis. market value added (MVA) A financial tool that measures the stock market's estimate of the value of a firm's past and expected investment projects. organizational effectiveness A measure of how appropriate organizational goals are and how well an organization is achieving those goals. organizational knowledge Knowledge that's created by collaborative information sharing and social interaction that lead to organizational members taking appropriate actions. organizational performance The accumulated end results of all the organization's work processes and activities. performance
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This note was uploaded on 10/21/2009 for the course FSD 6789 taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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ch20 - Key Terms asset management The process of acquiring,...

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