Ch 11 - Thinking About Management Issues 1. Why isn't...

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Thinking About Management Issues 1. Why isn't effective communication synonymous with agreement ? 2. Which do you think is more important for the manager: speaking accurately or listening actively? Why? 3. "Ineffective communication is the fault of the sender." Do you agree or disagree with this statement? Discuss. 4. How might managers use the grapevine for their benefit? 5. Is information technology helping managers be more effective and efficient? Explain your answer. Log On: Internet-Based Exercise There's no doubt that managers and organizations need to communicate effectively. Look for the best example of poor organizational communication you can find on a company's Web site. Now, look for the best example of good organizational communication you can find on a company's Web site. How are the two different? What makes the one example "poor" communication, and what makes the other example "good" communication? Now, find five companies whose primary business is helping organizational employees improve their interpersonal communication skills. What common characteristics, if any, did you find in the programs these companies offer? Working Together: Team-Based Exercise Form groups of five or six individuals. Each group should choose one person to remain in the room while the other members of each group leave the room. Your instructor will give you instructions on what happens next. After the exercise is over, each group should discuss where communication errors (both in sending and receiving information) occurred. You should also discuss what you learned about managerial communication from this exercise. Be prepared to share your important ideas with the class. Case Application
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Ch 11 - Thinking About Management Issues 1. Why isn't...

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