Ch 17 - Thinking About Management Issues 1. What types of...

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Thinking About Management Issues 1. What types of power are available to you? Which ones do you use most? Why? 2. Do you think that most managers in real life use a contingency approach to increase their leadership effectiveness? Discuss. 3. If you were to ask people why a given individual is a leader, they tend to describe the person in terms such as competent, consistent, self-assured, inspiring a shared vision , and enthusiastic . How do these descriptions fit in with leadership concepts presented in the chapter? 4. What kinds of campus activities could a full-time college student do that might lead to the perception that he or she is a charismatic leader? In pursuing those activities, what might the student do to enhance this perception of being charismatic? 5. Do you think trust evolves out of an individual's personal characteristics or out of specific situations? Explain. Log On: Internet-Based Exercise Find five examples of highly visible corporate leaders, at least one of which is female. Describe the leadership styles of these individuals using one of the leadership theories discussed in the chapter. Give examples of how you think each person fits the leadership style that you've chosen. Working Together: Team-Based Exercise You're the new manager of customer service operations at Preferred Bank Card, Inc., a credit card issuer with offices throughout California. Your predecessor, who was very popular with the customer service representatives and who is still with the company, concealed from your team how far behind they are on their goals this quarter. As a result, your team members are looking forward to a promised day off that they are not entitled to and will not be getting. It's your job to tell them the bad news. How will you do it? Form small groups of no more than four people. Discuss this situation and how you would handle it. Then create a role-playing situation that illustrates your group's proposed approach. Be ready to do your role-play in front of the class. Also be prepared to provide the rest of the class with the specific steps that your group suggested be used in this situation. Case Application Toyota's Tough Boss Hiroski Okuda isn't afraid to speak his mind or impose radical change in an organization. And because of these traits, he is memorable at Toyota Motor Corporation, where he is the chairman of the board. Prior to becoming chairman, Okuda served as Toyota's president—the first nonfamily member in over 30 years to head the company. He also is unusual among other Japanese executives because, in Japan, executives are supposed to be unseen. Okuda justifies his outspoken and aggressive style as necessary to change a company that had become lethargic and overly bureaucratic.
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Okuda moved ahead at Toyota by taking jobs that other employees didn't want. For example, in the early 1980s, the company was trying to build a manufacturing facility in Taiwan, but the Taiwanese government's demands for high local content, technology transfer, and guaranteed exports convinced
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This note was uploaded on 10/21/2009 for the course FSD 6789 taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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Ch 17 - Thinking About Management Issues 1. What types of...

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