14 - PART FIVE C H A P T E R F O U R T E E N Foundations of...

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PART FIVE C H A P T E R F O U R T E E N Foundations  of Behavior 14 Chapter Outline 182
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Introduction Why Look at Individual Behavior? Focus of Organizational Behavior Goals of Organizational Behavior Attitudes Job Satisfaction Satisfaction and Productivity Satisfaction and Absenteeism Satisfaction and Turnover Job Satisfaction and Customer  Satisfaction Job Involvement and Organizational  Commitment Attitudes and Consistency Cognitive Dissonance Theory Attitude Surveys Implications for Managers Personality MBTI The Big-Five Model  Additional Personality Insights Locus of Control Machiavellianism Self-Esteem Self-Monitoring Risk Taking Personality Types in Different Cultures Emotions and Emotional Intelligence Implications for Managers Perception Factors That Influence Perception The Perceiver The Target The Situation Attribution Theory Shortcuts Frequently Used in Judging  Others Implications for Managers Learning Operant Conditioning Social Learning  Shaping: A Managerial Tool Implications for Managers I t is important for managers to recognize the impact of their actions on employee behavior. This chapter introduces the concepts of individual behavior and lays the foundation for beginning to understand how and why people behave the way they do. The Chapter opener features former Au Bon Pain’s CEO Ron Shaich and his management team. They sold Au Bon Pain to build the St. Louis Bread Company. A lot of behavioral analyses went into the decision. They realized that quality does make a significant difference. Another key ingredient to success is the quality of the people he employed. He knows that to get good people he needed a systematic approach to hiring and development. Emotional intelligence has been found to be related to employee performance. How might Ron use EI to help him attract and retain quality people? 183
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Many PowerPoint Slides, including both original text art and newly created images, have been developed and are available for you to coordinate with Chapter 14 materials presentation. ANNOTATED OUTLINE 1. INTRODUCTION. This chapter looks at a number of factors that influence employee behavior and what the implications are for managers. 2. WHY LOOK AT INDIVIDUAL BEHAVIOR? Behavior is defined as the actions of people. Organizational behavior is the study of the actions of people at work. One of the challenges in OB is understanding issues that aren’t obvious because the organization is like an iceberg with its hidden aspects. (See Exhibit 14.1 ) 14.1 Even if managers can control behavior, is it ethical for them to do so? A. Focus of Organizational Behavior. Organizational behavior focuses on two major areas.
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This note was uploaded on 10/21/2009 for the course FSD 6789 taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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14 - PART FIVE C H A P T E R F O U R T E E N Foundations of...

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