15 - C H A P T E R F I F T E E N Understanding Groups and...

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Unformatted text preview: C H A P T E R F I F T E E N Understanding Groups and Teams 15 Chapter Outline Introduction Understanding Groups What Is a Group? Stages of Group Development Explaining Work Group Behavior External Conditions Imposed on the Group Group Member Resources Group Structure Roles Norms Conformity Status Systems Group Size Group Cohesiveness Group Processes Group Decision Making Conflict Management Group Tasks Turning Groups into Effective Teams What Is a Team? Types of Teams Creating Effective Teams Clear Goals Relevant Skills Mutual Trust Unified Commitment Good Communication Negotiating Skills Appropriate Leadership Internal and External Support M any small firms are following the lead of large organizations and establishing self-directed work teams. The positive impacts of these work teams at large organizations as they create significant increases in the quality of products and services have made the use of teams more attractive to smaller organizations. The chapter-opening Manager’s Dilemma describes the innovative and creative culture in BMW’s R&D center in Munich. The building is designed to facilitate a team emphasis. Under the careful direction of Chris Bangle, the company has been able to innovate and react rapidly to changes. The emphasis on teamwork is a key element in the company’s success. Bangle has built a culture that is open and informal where people can say what they “really think.” The challenge for Chris Bangle is to maintain his teams’ effectiveness as new designers join a culture that they are not familiar with. This chapter presents many of the concepts behind groups and teams. It’s important for managers to understand the nature and dynamics of groups in order to have the tools necessary to build effective teams. 199 Many PowerPoint Slides, including both original text art and newly created images, have been developed and are available for you to coordinate with Chapter 15 materials presentation. ANNOTATED OUTLINE 1. INTRODUCTION. Work groups are a common arrangement within today’s business organizations. Work is being restructured around groups of all kinds and in all sizes of organizations. Managers need an understanding of group behavior and the concept of teams in order to appreciate what groups can and cannot do within organizations and how groups function. 2. UNDERSTANDING GROUP BEHAVIOR. Groups exhibit different behavior—more than just the sum total of each group member’s individual behavior. In this section, we’re going to look at various aspects of group behavior. A. What Is a Group? A group is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives....
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This note was uploaded on 10/21/2009 for the course FSD 6789 taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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15 - C H A P T E R F I F T E E N Understanding Groups and...

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