chapter4 - Emotions Thinking Feeling and Communicating o...

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Looking Out , Looking In 12 th Edition Chapter 4 1 Emotions: Thinking, Feeling, and Communicating o Chapter Summary What are emotions Types of emotions Influence of emotional expression Guidelines for expressing emotions Managing difficult emotions
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Looking Out , Looking In 12 th Edition Chapter 4 2 What are Emotions? o Emotions Physiological Factors Strong emotions are coupled with strong physical changes Raise in blood pressure and heart rate can occur Nonverbal Reactions Blushing, sweating, and fidgeting are nonverbal signs of emotion Sometimes nonverbal reactions can cause negative emotions
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Looking Out , Looking In 12 th Edition Chapter 4 3 What are Emotions? o Emotions Cognitive Interpretations Emotions react on a cognitive level but activity is ambiguous •If you were to measure someone experiencing a strong emotion it would be difficult to ascertain if it was fear or joy. Verbal Expression Though not as effective as nonverbal communication sometimes words are required to communicate emotion Make sure the message is understood accurately
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Looking Out , Looking In 12 th Edition Chapter 4 4 Influences on Emotional Expression o Primary and Mixed Emotions Personality There is a clear relationship between personality and emotions •Extroverted individuals seem upbeat and optimistic •Neurotic individuals report more negative emotion Personality doesn’t have to govern communication satisfaction Culture Individualist Culture vs. Collectivist Culture What does, “I love you,” really mean?
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Looking Out , Looking In 12 th Edition Chapter 4 5 Influences on Emotional Expression o Primary and Mixed Emotions Gender Biological sex is the best predictor of the ability to detect and intemperate emotional expression Research suggests that there is some truth to the unexpressive male Women are 10-15% more accurate in remembering emotion
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chapter4 - Emotions Thinking Feeling and Communicating o...

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