chapter7 - Listening: More than Meets the Ear o Chapter...

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Looking Out , Looking In 12 th Edition Chapter 7 1 Listening: More than Meets the Ear o Chapter Summary Listening Defined Elements in the Listening Process The Challenge of Listening Types of Listening Responses Communicating About Relationships
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Looking Out , Looking In 12 th Edition Chapter 7 2 Listening: More than Meets the Ear o Listening Listening is the most frequent form of communication Listening has been identified as one of the most necessary skills in the business world FIGURE 7.1 Page 234
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Looking Out , Looking In 12 th Edition Chapter 7 3 Listening Defined o Hearing vs. Listening Hearing The process of sound ways striking the eardrum and causing vibrations Listening Occurs when the brain reconstructs these electrochemical impulses and then gives them meaning You can hear without listening
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Looking Out , Looking In 12 th Edition Chapter 7 4 Listening Defined o Hearing vs. Listening Mindless Listening Occurs when we react to others messages automatically Though the term “mindless” may sound negative, this type of low-level processing allows our brains to focus on greater tasks Mindful Listening Involves giving careful and thoughtful attention to the messages we receive Sometimes we respond mindlessly to information that needs our mindful attention
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Looking Out , Looking In 12 th Edition Chapter 7 5 The Listening Process o The Listening Process The Five Steps of the Listening Process are Hearing Attending Understanding Responding Remembering
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Looking Out , Looking In 12 th Edition Chapter 7 6 The Listening Process o Hearing The physical process of sounds reverberation Hearing is influenced by many factors Fatigue Temporary hearing loss More than 13 million people communicate with some sort of hearing impairment
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Looking Out , Looking In 12 th Edition Chapter 7 7 The Listening Process o Attending The psychological process of selecting what gets through We would go crazy if we attempted to attend to every message Needs, wants, desires and interests determined what is attended to Research shows that we pay closer attention to those messages we’re interested in
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Looking Out , Looking In 12 th Edition Chapter 7 8 The Listening Process o Understanding Occurs when we make sense of a message It is possible to hear and attend message without understanding them at all Someone speaking a foreign language to you may have your complete attention without any comprehension
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Looking Out , Looking In 12 th Edition Chapter 7 9 The Listening Process o Responding Consists of giving the speaker observable feedback Good listeners show they’re attentive through nonverbal gestures such as eye contact and nodding Listening is not a passive activity We send messages at the same time we receive them
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chapter7 - Listening: More than Meets the Ear o Chapter...

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