chapter10 - Improving Communication Climates o Chapter...

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Looking Out , Looking In 12 th Edition Chapter 10 1 Improving Communication Climates o Chapter Summary Communication Climate: The Key to Positive Relationships Defensiveness: Causes and Remedies Saving Face: The Clear Message Format Responding Nondefensively to Criticism
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Looking Out , Looking In 12 th Edition Chapter 10 2 Communication Climates: The Key to Positive Relationships o Communication Climate Communication climate refers to the emotional tone Positive communication climates are important Satisfied couples communicate at a 5 to 1 ratio of positive to negative statements. Confirming messages are just as important in families
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Looking Out , Looking In 12 th Edition Chapter 10 3 Communication Climates: The Key to Positive Relationships o Confirming and Disconfirming Confirming Communication Describe messages that convey value Disconfirming Communication Describe messages that show a lack of regard
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Looking Out , Looking In 12 th Edition Chapter 10 4 Communication Climates: The Key to Positive Relationships o Confirming and Disconfirming Types of Confirming Messages Recognition •The most fundamental act of confirmation is to recognize Acknowledgement •Listening is the most common form of acknowledgement Endorsement You agree with the ideas of the speaker
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Looking Out , Looking In 12 th Edition Chapter 10 5 Communication Climates: The Key to Positive Relationships o Confirming and Disconfirming Type of Disconfirming Messages Impervious Response •Ignoring another person Verbal Abuse •Communication that appears to be designed to create pain Generalized Complaining •Disconfirming because it implies character fault
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Looking Out , Looking In 12 th Edition Chapter 10 6 Communication Climates: The Key to Positive Relationships o Confirming and Disconfirming Type of Disconfirming Messages Interrupting Irrelevant Response
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This note was uploaded on 10/23/2009 for the course COMM COMM102 taught by Professor Katepatinas during the Fall '09 term at Ivy Tech Community College.

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chapter10 - Improving Communication Climates o Chapter...

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