chapter11 - Managing Interpersonal Conflicts o Chapter...

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Looking Out , Looking In 12 th Edition Chapter 11 1 Managing Interpersonal Conflicts o Chapter Summary The Nature of Conflict Conflict Styles Conflict in Relational Systems Constructive Conflict Skills Constructive Conflict: Questions and Answers
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Looking Out , Looking In 12 th Edition Chapter 11 2 The Nature of Conflict o Conflict Defined All interpersonal conflicts share certain characteristics Expressed Struggle Perceived Incompatible Goals Perceived Scarce Resources Interdependence Interference from the Other Party
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Looking Out , Looking In 12 th Edition Chapter 11 3 The Nature of Conflict o Conflict is Natural Every relationship of any depth has conflict College students report that they take part in about seven arguments a week You can always change the way you deal with conflict
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Looking Out , Looking In 12 th Edition Chapter 11 4 The Nature of Conflict o Conflict Can Be Beneficial You cannot avoid conflict You can handle them differently Many satisfied couples think and communicate differently when they disagree
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Looking Out , Looking In 12 th Edition Chapter 11 5 Conflict Styles o Four Types Avoiding Accommodating Competing Compromise FIGURE 11.1 Page 370
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Looking Out , Looking In 12 th Edition Chapter 11 6 Conflict Styles o Avoiding (Lose-Lose) Avoiding occurs when people ignore a problem Avoidance displays a pessimistic view conflict management Avoiding may keep peace temporarily it doesn’t lead to satisfying relationships
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Looking Out , Looking In 12 th Edition Chapter 11 7 Conflict Styles o Accommodating (Lose-Win) When you allow others to have their way rather than asserting your point of view “Taking one for the team” is different then a lifetime accommodator Culture High-Context Low-Context
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Looking Out , Looking In 12 th Edition Chapter 11 8 Conflict Styles o Competing (Win-Lose) Clear cut winner and loser
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This note was uploaded on 10/23/2009 for the course COMM COMM102 taught by Professor Katepatinas during the Fall '09 term at Ivy Tech Community College.

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chapter11 - Managing Interpersonal Conflicts o Chapter...

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