study guide final - STUDY GUIDE FOR BUAD 309 FINAL CHAPTER...

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STUDY GUIDE FOR BUAD 309 FINAL CHAPTER #14 – Organizational Processes I. 3 Barriers to Communication: A. Personal Barriers - Any individual’s attributes, that hinders communication. 1) Variable skills in communicating effectively – Some people are better communicators than 2) Variations in how info is processed and interpreted – People from different backgrounds, lifestyles, and experiences choose to interpret the world around them differently. This differences affect our interpretations of what we see and hear. 3) Variations in personal trust – Communication is likely to be distorted when people do not trust each other. A lack of trust is likely to cause people to be defensive and question the accuracy of what Is being communicated. 4) Stereotypes and prejudices - oversimplified beliefs about certain groups of people. They distort communication because their use causes people to misperceive and recall information. 5) Big egos – Big egos, whether due to pride, self-esteem, etc. are communication barriers. Egos influence how we treat others and our receptiveness to being influenced by others. 6) Poor listening skills – It is hard to have effective communication when one person is not listening. 7) Natural tendency to evaluate others’ messages – According to renowned psychologist, Carl Rogers, we ll have a natural tendency to evaluate messages from our own point of view or frame of reference particularly when we have strong feelings about the issue. 8) Inability to listen with understanding – Listening with understanding occurs when a receiver can “see the expressed idea and attitude from the other person’s point of view, to sense how it feels to him, to achieve his frame of reference in regard to the thing he is talking about.” Listening with understanding makes one les defensive and can improve his/her accuracy in interpreting messages. 9) Nonverbal communication – Communication in enhanced when one’s facial expression and gestures are consistent with the intent of the message. B. Physical Barriers: Sound, Time, Space, & More - Examples are time zone differences, telephone line static, distance from others, and crashed computers. Distance Between employees can also interfere with effective communication. C. Semantic Barriers -Encoding and decoding errors involve transmitting and receiving words and symbols fueled by the use of jargon and unnecessary words II. ESSAY? Communication Styles: A. Assertive – Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others. Good eye contact, comfortable but firm posture, facial expressions are matched to message, audible and strong voice, and use of “I” statements and cooperative “we” statements. B.
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study guide final - STUDY GUIDE FOR BUAD 309 FINAL CHAPTER...

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