Lecture 9 - David Robinson © David Robinson 2009...

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Unformatted text preview: David Robinson © David Robinson, 2009 faculty.haas.berkeley.edu/robinson/ugba100 Haas School of Business Haas School of Business ugba-100 Business Communication Lecture 9: Phone & Voice Mail Phone and voicemail Phone and voicemail Answering your phone Outbound calls Conference calls Video conferencing Voicemail When you reach voicemail When you reach a person Cell phones • Always answer professionally: “Good morning. This is Indu Shahani” or “Good morning, Accounts payable. This is Indu” • Do not just say “Hullo?” Answering your phone • Be prepared for telephone interviews (see p.201) • Don’t get started until you have – No noise or distractions – A copy of your resume in front of you • Find out as soon as you can the type of call : A. Scheduling only B. Fact check C. In depth (half hour or more) Telephone interviews • Consider letting messages go to voicemail if you are meeting with someone or working on a complex project. – (This is not possible in some positions, or within some firms) • Keep your voicemail greeting brief • Consider one, alternate, greeting if you travel frequently • Some firms use daily greetings (the pros & cons of this…) Voicemail •...
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Lecture 9 - David Robinson © David Robinson 2009...

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