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Lecture 9 - Haas School of Business ugba-100 Business...

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David Robinson ©  David Robinson, 2009 faculty.haas.berkeley.edu/robinson/ugba100 Haas School of Business Haas School of Business ugba -100 Business Communication Lecture 9: Phone & Voice Mail
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Phone and voicemail Phone and voicemail Answering your phone Outbound calls Conference calls Video conferencing Voicemail When you reach voicemail When you reach a person Cell phones
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Always answer professionally: “Good morning. This is Indu Shahani” or “Good morning, Accounts payable. This is Indu” Do not just say “Hullo?” Answering your phone
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Be prepared for telephone interviews (see p.201) Don’t get started until you have No noise or distractions A copy of your resume in front of you Find out as soon as you can the type of call : A. Scheduling only B. Fact check C. In depth (half hour or more) Telephone interviews
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Consider letting messages go to voicemail if you are meeting with someone or working on a complex project. (This is not possible in some positions, or within some firms) Keep your voicemail greeting brief Consider one, alternate, greeting if you travel frequently Some firms use daily greetings (the pros & cons of this…) Voicemail
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