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ARMSTRONG’S HANDBOOK OF HUMAN RESOURCE MANAGEMENT PRACTICEi
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12TH EDITIONARMSTRONG’ S HANDBOOK OF HUMAN RESOURCE MANAGEMENT PRACTICEMichael ArmstrongKoganPageiii
Publisher’s noteEvery possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept respon-sibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author.First edition published in 1977 as A Handbook of Personnel Management Practice by Kogan Page LimitedSeventh edition published in 1999 as A Handbook of Human Resource Management PracticeEleventh edition published in 2009 as Armstrong’s Handbook of Human Resource Management PracticeTwelfth edition 2012Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be repro-duced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:120 Pentonville RoadLondon N1 9JNUnited Kingdom1518 Walnut Street, Suite 1100Philadelphia PA 19102USA4737/23 Ansari RoadDaryaganjNew Delhi 110002India© Michael Armstrong, 1977, 1984, 1988, 1991, 1995, 1996, 1999, 2001, 2003, 2006, 2009, 2012The right of Michael Armstrong to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.ISBN 978 0 7494 6550 6E-ISBN 978 0 7494 6551 3British Library Cataloguing-in-Publication DataA CIP record for this book is available from the British Library.Library of Congress Cataloging-in-Publication DataArmstrong, Michael, 1928–Armstrong’s handbook of human resource management practice / Michael Armstrong. – 12th ed.p. cm.ISBN 978-0-7494-6550-6 – ISBN 978-0-7494-6551-3 1. Personnel management–Handbooks, manuals, etc. I. Title. II. Title: Handbook of human resource management practice.HF5549.17.A76 2012658.3–dc232011043139Typeset by Graphicraft Ltd, Hong KongPrint production managed by JellyfishPrinted and bound in the UK by Ashford Colour Pressiv
CONTENTS IN BRIEFPrefacexxxvPART IThe practice of human resource management101The concept of human resource management302Strategic HRM1303Delivering HRM3104HRM and performance4905International HRM6106Human capital management7107Knowledge management8108Competency-based HRM8909The ethical dimension of HRM9910Corporate social responsibility109PART IIPeople and organizations11711Organizational behaviour11912Work, organization and job design13713Organization development15514Employee engagement16715Motivation18116Commitment193v
viContents in BriefPART III

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